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Shipping policy
October 15th 2025: Shipping Update
Canada Post service has now resumed with rotating strikes. This means that while we are now processing shipments to Canada, the USA, and internationally, you can continue to expect delivery delays. For up to date Canada Post service information, please see their Service Alerts page.
Canada
- Free shipping on orders over $200 (before taxes, after discounts and coupons).
- We ship with Canada Post or Purolator — whichever provides the best rates for your region.
- Customers in areas served only by Canada Post may experience delays until the strike is resolved.
United States
- Orders ship exclusively with Canada Post and DHL. Note that these are the only carriers that support the Duties Delivery Paid shipping method as required by US Customs as of August 27th 2025.
- Taxes, duties, and shipping fees are calculated at checkout.
- If items are rejected by U.S. Customs, refunds will be issued minus shipping costs.
October 1st 2025: Shipping Update
Canada
- Free shipping on orders over $200 (before taxes, after discounts and coupons).
- We ship with Purolator, DHL, or UPS — whichever provides the best rates for your region.
- Customers in areas served only by Canada Post may experience delays until the strike is resolved.
United States
- Orders ship exclusively with DHL.
- Taxes, duties, and shipping fees are calculated at checkout.
- If items are rejected by U.S. Customs, refunds will be issued minus shipping costs.
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August 27th 2025: New Shipping Policy for US Customers
New US Laws require all duties and customs be prepaid upon entry to the United States Postal Service. As such, all prices displayed to US-based customers now include an additional 40% surcharge. The Beehive Wool Shop will pay the duty on behalf of the customer and provide a Declaration ID to US Customs.
Note that the Beehive is not responsible for packages that do not clear customs as a result of shifting US policy. In the event that your package is returned to us, the buyer will be refunded the cost of the yarn less the 40% duty surcharge and all associated shipping fees.
This policy is subject to change based on updates to US or Canadian import/export laws. Thank you for your understanding as we continue to adapt our policies in this fast-changing environment.
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We ship to Canada and the USA with Canada Post / USPS and UPS.
Shipping time estimates are calculated from the date that Canada Post receives your parcel, not the date that you place your order. See Canada Post's website for shipping time estimates to Canada and the United States.
We typically ship twice per week. Order cutoff times are Monday at 9AM PDT/PST for Tuesday pick-up, and Thursday 9AM PDT/PST for Friday pick-up. These pick up days may be impacted by weather, federal holidays, etc.
We offer a variety of shipping methods to offer a balance of speed and economy
Shipping Rates for USA
- Flat Rate Standard Shipping - Small Packet: $17.99 (note this does not include tracking)
- Tracked Packet: Calculated at checkout
- Free Small-Packet, UntrackedShipping for Orders above $200 before taxes (note this does not include Gift Cards)
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Shipping Rates Within Canada
- Competitive Calculated Rates across Canada
- Free Expedited Shipping for Orders above $200 before taxes (note this does not include Gift Cards)
- Xpresspost Canada: Calculated at checkout
Curbside Pickup
Please wait for your Ready for Pickup email notice before coming to the store. We balance online order picking with in-store needs, and are working to fulfill your order as quickly as possible. Feel free to call the shop at 250-385-2727 if a rush pick-up is required.
Abandoned Orders: paid orders are held for 30 calendar days, after which unclaimed orders will be refunded to the original method of payment and items returned for resale. As per our return policy, clearance items and yarn that has been wound are not eligible for refund, and if surrendered these items will be donated to charity. Please get in touch if you have special circumstances - we are happy to make exceptions to allow for travel dates, etc.
Curbside Pick-up is available during all regular shopping hours. See the footer of this page for up-to-date store hours.