Shipping policy

 We ship to Canada and the USA with Canada Post / USPS and UPS.

Shipping time estimates are calculated from the date that carrier receives your parcel, not the date that you place your order. For instance, see Canada Post's website for shipping time estimates to Canada and the United States. 

We typically ship twice per week. Order cutoff times are Monday at 9AM PDT/PST for Tuesday pick-up, and Thursday 9AM PDT/PST for Friday pick-up. These pick up days may be impacted by weather, federal holidays, etc.  

We will contact you via email if we experience any issues with your order regarding inventory discrepancies, dye lots, shipping methods, payment methods, etc. Please monitor your email for messages from the Beehive Wool Shop to ensure no delays occur with your shipping as a result of missed messages.  

We offer a variety of shipping methods to offer a balance of speed and economy.

Canada

• Free shipping on orders over $200 (before taxes, after discounts and coupons).
  
• We ship with Canada Post or Purolator — whichever provides the best rates for your region. Shipping fees are calculated at checkout and rarely exceed $15 for urban centres.
• XpressPost and Priority Shipping offered at additional expense calculated at checkout. Note that selecting XpressPost or Priority does not impact Beehive shipping schedules. 

United States

• Orders ship exclusively with Canada Post and United States Postal Service. 
• Taxes, duties, and shipping fees are calculated at checkout and collect by Zonos on behalf of the US government. The Beehive does not keep any revenues collected as a result of US tariffs, de minimis fees, or additional duties, and are not responsible for refunds.
• If items are rejected by U.S. Customs, refunds will be issued minus shipping costs. 
  

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Curbside Pickup

Please wait for your Ready for Pickup email notice before coming to the store. We balance online order picking with in-store needs, and are working to fulfill your order as quickly as possible. Feel free to call the shop at 250-385-2727 if a rush pick-up is required.  

Abandoned Orders:  paid orders are held for 30 calendar days, after which unclaimed orders will be refunded to the original method of payment and items returned for resale. As per our return policy, clearance items and yarn that has been wound are not eligible for refund, and if surrendered these items will be donated to charity. Please get in touch if you have special circumstances - we are happy to make exceptions to allow for travel dates, etc.

Curbside Pick-up is available during all regular shopping hours. See the footer of this page for up-to-date store hours.