Class Program and Online Order Coordinator

Beehive Wool Shop is looking for a Class Program and Online Order Coordinator to join our team! 

The Beehive is a values-based community business with a robust set of resources and guiding principals, and we are ready for the right person to make our customers feel at home and our students and teachers feel supported throughout the learning experience.

As an equal opportunity employer, we encourage qualified candidates of all age demographics, gender identities, and backgrounds to apply.

About the Beehive

Founded in 1906, Beehive Wool Shop’s mission is to provide quality knitting and crochet supplies for residents and visitors to Victoria, and everyone who visits our online store. We specialize in providing excellent customer service to ensure that makers leave with all the correct materials they need for their projects, along with a healthy dose of inspiration and confidence.  We pride ourselves in providing excellent value and quality for our customers through our curated product selection. We believe that the Beehive can inspire greater humanity through fibrecraft. 

The Beehive is an equal opportunity employer, with a supportive work environment that prioritizes creative collaboration and work-life balance. We value honesty and transparency in our interactions and communication both internally and with our customers, suppliers, and community members. 

Position details:

• Full time position, hybrid work available
• Wage range: $22-26 per hour, based on experience

Job responsibilities include:

Classes and Workshops Management:

• Collaborate with educators and stakeholders to develop new classes and workshops,
  reflecting current trends and seasonal interests.
• Schedule and monitor class registrations, actively promoting them in coordination
  with our social media team.
• Maintain up-to-date and accurate class schedules and supply inventories.
• Ensure all class information is consistently updated on the Beehive website, in-store
  displays, and internal communications.
• Gather and relay feedback from participants to improve the quality and
  effectiveness of our educational offerings.
• Respond promptly to all customer inquiries related to classes and registrations,
  maintaining a friendly and professional demeanor.
• Troubleshoot first-tier technical issues with Shopify/Shopify POS and other third-
  party applications.

Online Order Fulfillment:

• Manage the processing and fulfillment of online orders while ensuring a high level of customer satisfaction.
• Respond promptly to all customer inquiries related to orders, product questions,
  and our loyalty program, maintaining a friendly and professional demeanor.
• Troubleshoot first-tier technical issues with Shopify/Shopify POS and other third-
  party applications.
• Coordinate with the shipping team to meet all dispatch deadlines, prepare orders for shipping or pickup, and ensure all orders are fulfilled accurately using Shopify and other order fulfillment programs.
• Manage customer holds, pre-orders, and in-store pickup orders, ensuring that communication with customers is clear and timely.

The ideal candidate:

• Communicates with clarity and warmth through written channels, crafting professional yet friendly emails that reflect our brand values
• Stays organized under pressure, seamlessly juggling multiple deadlines, class schedules, and order fulfillment priorities without losing track of details
• Embraces technology and learns new systems quickly, feeling comfortable navigating e-commerce platforms, POS systems, and various software applications
• Takes initiative in problem-solving, anticipating potential issues before they arise and proactively implementing solutions
• Values collaboration, working effectively with educators, the social media team, shipping staff, and fellow team members to achieve shared goals
• Brings creative thinking to program development, staying current with fiber arts trends and identifying opportunities to expand our educational offerings
• Maintains composure and flexibility, adapting gracefully when priorities shift and remaining positive when handling customer concerns or technical challenges
  

Assets:

• Previous experience with Shopify and Shopify POS systems or similar e-commerce platforms
• Background in program coordination, event planning, or educational programming
• Experience in retail, customer service, or hospitality environments
• Familiarity with order fulfillment, inventory management, or shipping logistics
• Knowledge of or enthusiasm for fiber arts
• Proficiency with Google Workspace, Microsoft Office, or similar productivity tools
  
• Demonstrated excellent written communication skills 
• Ability to work flexible hours, including occasional evenings or weekends to support class schedules or special events

Benefits include: 

• In-store discount 
• Supportive, positive workplace with flexible hours and excellent work-life balance
• Health benefits package
• Access to free knitting, crochet, and needle felting classes and workshops

To apply: 

Please send your cover letter and resume to kate AT beehivewoolshop.com

Position will be filled as the right candidate is found.