We ship exclusively with Canada Post. Canada Post sets all rates for shipping to both the Canada and the USA. Domestic orders over $150, before taxes and shipping, are eligible for free shipping. We ship to Canada and the USA only at this time. Packages sent within Canada will usually be received within 5 business days; packages sent to the USA will usually be received within 12 business days.
Materials: Students who sign up for a class get a 15% discount for the first project purchased for a class. Materials should be purchased prior to the first day of class. If materials are included in the course fee, additional supply discounts are not available.
Refunds: Full Refunds are available up to 7 days prior to the start of a class.
Signups: All students must be registered through the website to prevent double-booking.
Classes at the Beehive Wool Shop are intended for adults (16+).
Perfumes and Colognes: Classes at the Beehive are a low or no scent space.
Please be on time: To ensure that classes start on time please arrive a minimum of 5 minutes ahead of class start time. We recommend allowing extra time to ensure that you are able find parking in busy downtown Victoria.
Missing classes: Students must attend the first session in order to attend a class. Because our classes are so short, missing a class is not recommended. If it is unavoidable, please email the Beehive as soon as possible, and inform the teacher if possible.
Cancellation of classes: The Beehive Wool Shop reserves the right to cancel a class if the minimum registration is not met (4 persons) or in the event of other unavoidable occurrences. Students are eligible for full refunds if their class is cancelled.
Student Ability: Students are responsible to honestly assess their skillset. The Beehive and our teachers are not responsible for students enrolling in classes they do not have the required skills to complete, and doing so may result in the student being unable to complete the class or the project.
If you are uncertain which class will best suit your skill level please contact the class co-ordinator.
We are happy to accept returns of defective or damaged goods for a full refund including your shipping charges within 2 weeks of delivery of your shipment.
To start a return, you must contact us at firstname.lastname@example.org If your return is accepted, we will cover the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
If you are unsatisfied with your needles, you may return them for a refund, minus the shipping charges, within one (1) week of delivery.
If you are unsatisfied with your yarn, you may return them for a refund, minus the shipping charges, within four (4) months of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You can always contact us for any return question at email@example.com
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on books, patterns, clearance items, gift cards or skeins wound into balls.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All sales are final on books, patterns, clearance items, and skeins wound into balls.
Returns/exchanges on unused, saleable yarn are accepted up to a maximum of 4 months from purchase date, with an itemized sales receipt only.
Unused needles and hooks may be returned within 1 business day.
The Beehive Wool Shop aims to create a welcoming space where customers, staff and students can be comfortable. This means a space free from discrimination based on race, class, sex, gender, size, sexuality, physical or mental ability, appearance or social standing. We take discrimination and harassment of staff and fellow customers very seriously.
Rest assured that we would never ship out a mixed dye lot order without checking with you first! You can order large quantities without worry, and we will contact you if there are any mismatched dye lots so you can make an informed decision.
We check every ball before shipping to prevent errors. If you received a mixed dye lot order in error, let us know so that we can remedy the situation.
Please be aware that dye lots may not apply to hand-dyed skeins, and that large variation can occur within the same dye lot. We do not assume responsibility for dye variations in hand dyed skeins. We encourage you to alternate skeins every 2-or-so rows to prevent striping or pooling when knitting with hand-dyes.
Don’t fret! Simply send us an email, or call us Toll-Free at 1-888-334-9005 and we would be happy to amend your order. Depending on the type of error made, we may cancel your order and send you an updated invoice or send you a separate invoice with the desired items. Please note that changes to your order may change the amount you are charged for shipping or the day your package ships.
We have taken every precaution to ensure that colours are accurately represented in all our photography; however each monitor will display colours differently. Furthermore, colour changes may occur as a result of dye lot or manufacturing change.
We ship to Canada and the United States via Canada Post. Shipping charges are calculated at checkout. Free shipping is available in Canada only for orders over $150.00 before taxes.
The Beehive is well-served by transit, with bus stops nearby on Douglas Street.
The store is one block north of the Pandora bike lanes. Bike parking is available right outside our door, and also just inside the Fisgard Street Parkade.
Street parking for cars is available on Douglas St in front of the shop, or on any street in downtown Victoria. We encourage you to take advantage of the 1 hour free parking in the public Fisgard Street Parkade, just across the street from our shop. If the parkade is full, search for spaces on Herald St or further north (away from the downtown core) as they are often readily available.
Our historic brick building has a front stoop with a step that may be difficult for customers in wheelchairs or with limited mobility. We are happy to put a ramp out on request to ensure that everyone can access the shop. Just give the shop a call and request ramp access, either when you are en route to the store, or just out front.
Sign up for our Newsletter in the box at the bottom of the page. Newsletter subscribers are given advance notice for classes and events, and are the first to hear about exciting sales and new items in the shop.
We also encourage you to follow us on Instagram, Facebook, and Ravelry. Our handle is @beehivewoolshop for all social media.